Frequently asked questions

Survey and brief, concept and room mix, shop drawings and samples, a mock-up room, production in our own factories, shipping, installation and handover. Each step ends with a sign-off, so nothing goes into series production that you have not seen and approved.

Ideally when the room mix and a rough budget are on the table, before the shell is finished. Then we can plan joinery around services, set a realistic programme and order long-lead materials in time.

As a guide, six to nine months from brief to opening for a room roll-out of 80 to 150 keys. Small boutique projects can be faster; large or heritage projects take longer. We confirm the programme after the survey.

Series production usually takes 8 to 14 weeks after the mock-up room is approved, depending on the number of keys and the materials. Special stones, fabrics or hardware can add time, so we order them early.

Usually in stages: an advance when the order is placed, payments linked to production milestones and a balance on delivery or handover. The exact split, currency and guarantees are agreed in the contract.

Yes. Where the project needs it we can work with a letter of credit, an advance payment guarantee or an escrow arrangement agreed with your bank.

Packed per room and per floor in installation order, by truck across Europe or in containers by sea where it suits, for example to Malta. Incoterms, documents and transit times are agreed per project with our forwarder.

Türkiye and the EU are in a customs union for industrial goods, and furniture usually travels with an A.TR certificate, so customs duty does not normally apply. VAT and local fees still do. The forwarder confirms the details for each shipment.

Both are possible. With full turnkey our site teams install, snag and hand over floor by floor. We can also supply only, with a supervisor on site who guides your local installer.

We walk every room with your team, log each point with a photo and close the list before handover. You get as-built drawings, care guides and a spare parts list for the operation.

A written warranty on what we make and install. Its length and scope are set in the contract; as a guide, two years from handover for furniture and joinery from our own factory. Bought-in items carry their maker's warranty, which we pass on to you.

Send us a photo and the room number. Every piece can be traced to its drawing and batch, so we can make a matching part quickly. We keep the finish samples and suggest a small stock of spare fronts, fabrics and hardware on site.

We specify boards, panels and finishes to the class the building needs under EN 13501-1, and upholstery to EN 1021-1/-2 or stricter rules where an operator asks for them. The project's fire engineer sets the classes; we document each one.

Test reports or declarations for fire classes, material data sheets, care guides and, for products that need it, the CE marking and declaration of performance from the maker. The final list depends on the market and is agreed at the start.

Five, from light to full: materials with a supervisor, a dedicated architect, your plan with our design and supply, building to your designer's drawings, and full turnkey with installation. You can start small and add scope later.

One project manager stays with you from brief to handover and works in English or your language where we can. Design, production and site teams report to one plan, so you never chase separate firms.